At celsileigh.com, we strive to provide you with the best products and services. However, we understand that there may be instances where you may need to request a refund. Please take a moment to review our refund policy below:
A legal disclaimer
1. Eligibility for Refunds:
Refunds may be considered under the following circumstances:
- Defective or damaged physical products upon delivery
- Non-delivery of physical products
- Technical issues preventing access to digital products
2. Refund Requests:
To request a refund, please contact our customer support team at [email protected] within 14 days of receiving your order or experiencing the issue. Please provide detailed information about the problem, including order number, product details, and any supporting evidence.
3. Refund Process:
Once we receive your refund request, we will review it and determine if you are eligible for a refund. If approved, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
4. Refund Amount:
The refund amount will depend on the specific circumstances and may include the full purchase price or a partial refund. Shipping costs, if applicable, are non-refundable.
5. Timeframe for Refunds:
Refunds will be processed within 7-10 business days after approval. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.
6. Non-Refundable Items:
Certain items are non-refundable, including:
- Digital products that have been accessed or downloaded
- Services that have been rendered or completed
Refund Policy
If you have any questions or need assistance regarding refunds, please contact our customer support team at [email protected] We are here to help and ensure your satisfaction.
Please note that our refund policy may be subject to change, and any updates will be reflected on this page. Thank you for choosing celsileigh.com, and we appreciate your understanding.